Frequently Asked Questions
We’ve put together a list of the most frequently asked questions for you to get the answer to your queries, however if you still need to contact us, please feel free to send us a message from the contact page.
DELIVERY
Do we deliver?
Yes, we offer nationwide delivery for all orders placed on our website.
What is the delivery cost?
Delivery costs vary depending on the location and weight of the order.
Deliveries with UK Mainland (England, Scotland and Wales), the delivery fee is £3.99 per 25kg, and for the Highlands and Islands, the cost is £11.99 per 30kg.
How long does delivery take?
Standard delivery usually takes 3-5 working days from the date of the order. This excludes weekends and Bank Holidays.
If an order is placed on Wednesday, your 5th working day is the following Wednesday but we endeavour to have orders delivered as soon as possible.
How is delivery calculated?
The checkout page will calculate the weight of your order, and display a shipping fee.
The total weight of a product includes the weight of the packaging as well as the physical volume of the products inside the box.
ORDERS
What payment methods are accepted?
You can pay for orders on our website using most major credit or debit cards.
Is it possible to add items to my order?
Once an order has been placed, we can no longer add items to that order. You can however place another order with the items that were missed off the original order.
Can I add any specific instructions for the courier?
Yes you can.
Please select the option to add a note during checkout if you would like to provide special instructions to either the courier or us.
Some items were out of stock, will I receive a refund?
If an item is out of stock, you have a number of options available.
You can either choose to substitute the item with something similar, increase the quantity of a different item in the order or receive a refund.
Refunds are processed within 3 working days of dispatch & delivery.
I have an issue with the order I have received, what should I do?
Please email our Customer Service team as soon as possible with your order number and we’ll be happy to help.
In some instances we may need to see photos of the items and/or a copy of the invoice that came with the parcel, so please include this with your email where possible.
OTHER QUESTIONS
Can I reserve iteams?
Because our stock levels change daily, unfortunately we are not able to reserve items.
Can we sell to you?
Yes you can. To speak to us about selling to us, please contact us through the website and include any photos and quantities of stock available.
Do you wholesale?
Yes we do. To find out more, please contact us through our contact page or email us at info@barrysclearance.co.uk